Refund policy
At FairyCandles, we take pride in the quality and craftsmanship of our products. Each item is carefully inspected and hand-packed to ensure it meets our high standards before reaching you.
As our products are handcrafted and made-to-order, we do not accept returns or offer refunds.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as you receive your package.
We will assess the situation and work with you to provide a replacement or resolve the issue as needed.
Exceptions
We are unable to offer refunds or exchanges for:
- Products damaged due to misuse or improper care
- Change of mind after purchase